PLEASE NOTE: we will process inquiries and questions related to Governance matters ONLY. If you live in the USA and would like to make a replacement part purchase, please follow the appropriate link below: To purchase Ray-Ban parts, follow this link, To purchase Oakley parts, follow this link, To purchase Costa del Mar parts, follow this link, To purchase parts for all other brands, followthis link, COPYRIGHT 2020 LUXOTTICA GROUP P.IVA 10182640150 / All Rights ReservedSubject to direction and coordination activity by EssilorLuxottica S.A. 712 049 618 R.C.S. Upgrades Its portfolio includes proprietary brands such as Ray-Ban, Oakley, Vogue Eyewear, Persol, Oliver Peoples, Alain Mikli and Arnette, as well as over 20 licensed brands, including some of the most well-known and prestigious names . any product not in sellable condition). engraved products are made to the customers exact specifications, so no refunds or exchanges are available California. If the original purchase was Luxottica Group is a leader in premium, luxury and sports eyewear with over 7,400 optical and sun retail stores in North America, Asia-Pacific, China, South Africa, Latin America and Europe, and a Skip to main content Search form Search en it Menu About us Company profile Facts and Figures Luxottica in the world Unique Approach Business Model Purchases made in store warranty claims can only be made in an Oakley store. A: Currently this option is not available. to process in-store all returns, exchanges and any warranty claims. Click here for more info on our current promotions. Keep an eye on your texts now youll be the first to know about all things Costa. Marchon Brazil. All you need is your proof of purchase, original packaging and in as new and undamaged condition. Luxottica sunglasses are fitted with lenses featuring high optical precision and they are impact resistant in accordance with US FDA Reg 21CFR801.410. For more details, please read the information note included in the packaging of your sunglasses, which also describes the correct use of your sunglasses depending on the lens filter. All the components of Oakley products (sunglasses, frames and sunlenses) are covered against manufacturing defects for a Warranty period of 24 months, except for defects clearly associated with wear and tear or accidental damage. Orders placed by [[ORDER_CUTOFF]] on business days will usually ship the same day, but please allow business days for your order to process before it ships and N/A business days for delivery (depending on the selected shipping method).We do our best to ensure timely deliveries, but please note that shipments can occasionally be delayed due to major holidays or unforeseen circumstances. As with any quality product, proper care is needed to keep your glasses at the top of performance. Provide the destination address and phone number as: Call Luxottica Lab Services at 1-855-522-4545. Got feedback on our new website? When ordering items with estimated ship dates, your order will ship when the total order is Find a Dealer. In the rare instance that your patient's own frames are misplaced, you will be contacted with the following options to complete your order: If the frame is still available for repurchase 1800 414 011Monday-Friday: 10am to 7pm (AEST). of sale as per our Gift Card Terms and Q: I just want to place an order for replacement parts. Our Change of Mind promise does not apply if you have broken or damaged the product in any way. Understanding suppliers' and customers' geographical reach helps identify potential opportunities and signal risk in the wake of regionally-specific events. Copyright Luxottica Group - P.IVA 10182640150 - All Rights Reserved. Print a copy of your Order Confirmation form from ExClaim (the online claims system). They are not suitable for: Use only original accessories and spare parts. All Oakley . Your proof of purchase which includes the UPC number and/or SKU should also help to identify the model. If you prefer you can call our Customer Service (866-472-9226 free toll number) that will create the Return Label & Authorization for you. applies: Subject always to the Australian Consumer Law and any other applicable law -. delivery By clicking Submit, you declare that you have read and understood the Privacy Policy provided by Luxottica Group S.p.a. for the processing of your Personal Data. Luxottica products undergo several quality tests in order to deliver the greatest quality and comfort. 2-year (24 months from the date of purchase) Limited Warranty coverage against manufacturing defects in material or workmanship. Visit any US Ray-Ban store or Lenscrafters store and a member of our team will happily register your refund at the cash desk. please contact us at 1-855-LXACCESS (855-592-2237) Please note that replacement parts for customized eyewear are not available. Provide phone number. Please note that shipments can occasionally be delayed due to unforeseen circumstances. Choose from the dropdown menus to populate fields for both Location and Lab. Oakley products are guaranteed for a period of twenty-four months from the date of purchase against all Besides those required by law (about 10 tests for the product safety certification), Luxottica introduced a wide range of internal performance tests which are far stricter than legal requirements, in order to ensure that its products can withstand any of lifes daily challenges, including extreme environmental conditions. FINAL SALE items are not eligible for returns. Luxottica North America. To get a proof of purchase, please visit the retailer from whom you purchased your frames. This is either in store or if original A: After submitting a digital service request, you should receive an update within 5 business days. Extended Holiday Return Policy Orders made between November 17th 2022 and December 24th 2022 are eligible for returns until January 31st 2023. Per Colorado law, the retail delivery fee applied at checkout to orders shipped to Colorado is non . State you need an On Call Ground Pickup or On Call Air Pickup (depending on your label). point conditions. We will give you 50% of the price you paid towards an identicalpair* WHAT IS NOT COVERED BY WARRANTY (examples): Normal wear and tear (scratches or pit marks on sun lenses ), Any damages caused by accident, abuse, neglect, shock, improper use or storage of product, Damage caused by chemicals (hair spray, cologne, window cleaner, alcohol, etc), Damage caused by unauthorized modifications or repairs. Call us now! offer. In the event of damaged, Once you have purchased $5,000 of gear, your discount will be deactivated until the following year. Additional fees will be charged for any product missing the original box, packaging material, contents, Once Prescription has been sent or uploaded, please allow additional days for your prescription glasses Your browser appears to have javascript disabled. foreseeable loss Provider will supply an invoice showing wholesale cost for purchase of frame less any discounts. . You are entitled For prescription orders, please allow up to 10 days for manufacturing after we receive your prescription. Please note items in your order may ship from multiple purchase Please enable javascript for a better experience. European Directives about optical frames and sunglasses refer to specific European standards concerning nickel release, which provide for a preliminary test to simulate the aging and consumption of the components directly in contact with users skin and further analysis of the nickel released by the same components. 6,624,843. details. defective. Products purchased from the Pro Site are for personal use only and are not to be resold or distributed. Returns that do not meet these conditions may be subject to a refusal under this Our customers have 45 days to return their items. Orders that have Only available to be used once per original purchase. marketing to be eligible for this offer. see below for further information. Within 30 days of receipt of your order, you may return a pair of qualifying Costa Sunglasses or Costa Gear in its original condition with original packaging in new and saleable condition. 24 2022 faulty or missing goods, follow the Oakley.com returns policy. will provide you a refund based on your original method of payment. See T&Cs. than or equal to the price paid of the original pair will be offered. We are unable to reimburse a patient for their out of pocket cost for lost or damaged frames. For further assistance, please follow the link below. locations and can occasionally be delayed due to unforeseen circumstances. a third-party retailer, the damaged pair and warranty cannot be processed through an Oakley store. You are also entitled to have the goods replaced if the goods fail to be of an acceptable quality This satisfaction return process is provided by: Follow these simple steps for a prompt refund: Sometimes things just do not work out. All remakes due to defects in the following anti-reflective coatings will be provided for the time frame noted, as measured from the original Rx order date. Can I still submit a service request? Your browser is currently set to block cookies. date of purchase. Prescription Glasses Luxottica Greater South Pacific PO Box 230 . lost or damaged in transit. Attach the pre-paid Return Label on the outside of the package covering any previous address label. Youll receive a confirmation email when your refund is processed. the original, unmarked packaging including any accessories, manuals, documentation and registration that was accept returns for engraved and customised productsdue to change of mind,exceptwhena product is faulty Where credit card was not used, You can also create your signature look customizing your favorite frame. Free return shipping for all qualifying orders. The Replace your Sunglasses offer excludes all customised, personalized, engraved and prescription COPYRIGHT 2020 LUXOTTICA GROUP P.IVA 10182640150 / All Rights ReservedSubject to direction and coordination activity by EssilorLuxottica S.A. 712 049 618 R.C.S. Take advantage of your special discount to shop Eyewear, Apparel and Accessories. You are entitled to More complex assessments could require more time. Apparel, Footwear & Accessories Return Address: Luxottica Greater South Pacific PO Box 230 Horsley Park NSW 2175, Australia Phone: 1-800-414-011 e-mail: customercare@oakley.com.au . More. 420 5th Ave 18th Floor, New York corporate.communications@luxottica.com Oriana Pagano Group Corporate Media Relations Piazzale Cadorna 3, 20123 Milano corporate.communications@luxottica.com Requests not related to Media Relations and Corporate Communications will not be processed. Claim this business (770) 305-7400. This is according to a detailed roadmap presentation . Authorised Dealers are collection points only. A: No, you do not. Headquarters: 2150 Bixby Road, Lockbourne, OH 43137. If you have any questions, please send an email to ProSite@oakley.com. prompt refund. Subsequent Remakes 101 Greenwood Industrial Pkwy McDonough GA 30253. 100 Greenwood Industrial Pkwy McDonough GA 30253 (770) 305-7400. Tender the carton to the driver. We Stock a Robust. A check will be issued to your store. Call UPS at 1-800-742-5877 to schedule the pickup. Reply HELP for help and STOP to cancel. When you are not wearing them, keep your glasses in a case; this will protect the frame and the lenses from knocks and damage. missed delivery, Deals loading. Please write order number on outside of package. Crteil, People, the real driving force of Luxottica, The responsible management of the supply chain, Responsible Management of environmental topics, Procedure for related parties transactions, Procedure for the management of the Inside Information. charges are not refundable under this offer. Solutions. The system may recognize your UPS Shipper Account number as associated with this phone number. under this offer. Restyle your patient into a similar frame from your stores inventory. Covered Under Warranty We will cover the cost of all work related to repairing or replacing your product. alternative method of payment will be issued. More. included with the product. Consent is not a condition of any purchase. Over 45% of our employees live and work in North America. All products being returned under this offer must have a Return Authorization number in order for a Please ensure you have provided a valid script with pupillary distance and expiry date Once your label is attached and the package is secured, choose between the two options below: BOOK A PICK-UP AT YOUR PLACE: call Canada Post at, USE A CANADA POST DROP OFF POINT: take your return package to one of the Canada Post Drop Off Points in CA. If your order does not meet the warranty shock, then consumers are responsible for collecting their purchase at a later date. Please check with your retailer if other customer care programs are available for you. We recommend going to your eyecare professional: he will thoroughly clean the frame and adjust the glasses to optimize the fit on your face. For any customer support issues we invite you to get back to where the product has been purchased or, alternatively, a Luxotticas products retailer.On receipt of the returned product, the retailer in cooperation with Luxottica will define the nature of the issue, whether it is a manufacturing defect covered by the Luxottica Limited Warranty, and what remedy you may be offered.For online sales, kindly follow the specific instructions on the e-commerce websites. toReplace Your Sunglasses. order. You will be able to track your return on https://www.canadapost-postescanada.ca/track-reperage/en#/home. All web orders are shipped direct. Eyewear Return Address: Returns Optics. order to be validated and shipped. The Costa Del Mar and Native Eyewear brands offer separate limited warranties on specific products, in US, Canada & US special territories. Submit ko If supplied, they will be returned unprocessed. Never use harsh cleaning solutions such as window cleaner or household detergents which can be corrosive and damage your glasses. including loss Q: Who can I contact for an update on my service request? Refunds will appear as a credit on your billing statement according to your card provider. A: Yes, in most cases we are able to identify the model information. Apparel, Footwear, Accessories Q: I dont have a proof of purchase. take up to 5 business days to process to your original payment method, depending on your banks processing You can unsubscribe at anytime. Refunds will be issued either a credit/debit card or gift card depending on your original payment Returns must be shipped back within 30 days of receiving your items. theopportunity We do not deliver to PO BOX addresses or parcel lockers. Broken frames brought to our attention more than seven calendar days from date of shipment to you will not be reimbursed. Switzerland | Schweiz | Suisse | Svizzera. VALENTINES DAY CUT-OFF DATES Address: 4000 Luxottica Pl Mason, OH, 45040-8114 United States See other locations Phone: Website: www.luxottica.com Employees (this site): Modelled Employees (all sites): Modelled Revenue: Modelled Year Started: ESG ranking: ESG industry average: What is D&B's ESG Ranking? payment and Our dedicated team will review your prescription and send it to our lab. HOW TO TAKE ADVANTAGE OF THE WARRANTY OR PURCHASE REPLACEMENT PARTS. We are a global network of over 82,000 dedicated and passionate Luxotticans. Marginal Projetada, 1810 Condomnio modular - Castelo Branco II An error has occurred, please try again later, By clicking "SIGN UP", you agree to receive our emails for information on the latest brand stories, products, promotions A Return Authorization Number (RA) and a pre-paid UPS label will be provided to you within 48 hours of the request. Take your glasses off using both hands, this will avoid distortion and keep them correctly aligned. Luxottica warrants that the purchased product is free from manufacturing defects for a period of 24 months from the date of purchase. (*) Metro areas: 8th February Oakley Retail upon purchase of the new pair.. Contact - Luxottica Lab Services Contact Contact Customer Service 1-855-522-4545 or ProviderCare@labservices.luxottica.com Frequently Asked Questions Q: Can I place an order directly with Luxottica Lab Services with Private Pay? Being part of the Crew means celebrating every milestone. Switch to 580 glass lenses for superior clarity and scratch resistance. Items purchased through Oakley.com.au must be returned to the designated distribution centre. The Luxottica Limited Warranty applies to purchases of genuine products and it extends only to purchases made by end consumers, upon presentation of a valid proof of purchase. See our. above. It should be adjusted when it feelsloose or if it does not fit as well as it did when new. Ship RX Redos, Warranties and Returns to: LUXOTTICA AFTERSALES OAKLEY.COM OTD REF#: (TO BE PROVIDED BY OAKLEY STANDARD ISSUE) 101 Greenwood Industrial Pkwy Suite 385 McDonough, GA 30253. **Business days does not include weekends and public holidays. the event pairgreater For your protection we highly recommend you If an identical pair is unavailable a substitute Your cart total exceeds the amount allowed per transaction. Contact 3 ? registration, etc.). within 12 months from the date of purchase. They cannot be You must be a member of MVPLoyalty and consent to *, Sunglasses & Eyeglasses All the components of Ray-Ban products (sunglasses, frames and sunlenses) are covered against manufacturing defects for a Warranty period of 24 months, except for defects clearly associated with wear and tear or accidental damage. Directions Advertisement. All frames should be grouped into one shipping container. of purchase, we mean a store receipt or Tax Invoice issue by an Oakley retail store within 30 days from the denim, tweed, ) always read the care instructions included in the packaging, as the cleaning instructions may be different from those indicated above. Removing them with one hand will loosen them over time. You will receive an email confirmation once your return has been completed and a refund has been processed. purchase Not Covered Under Warranty We will send you an estimate for the cost to repair or replace your product. Luxottica Lab Services is happy to accept your patients owned frames for use with their new lenses. If a frame is found to be broken before dispensing to the patient, please notify the LLS Customer Solutions Center as soon as possible. 10/2/2019 Gary C. Now you are a member of Ray-Ban The Ones community. Purchases made via SmartShopper are placed as in store purchases and are bound by the same terms stipulated Crteil. retainedby All frames should be grouped into one shipping container. The level of protection from sun radiation for sun lenses is indicated as a category and type of filter (number + letter) on the temple of your sunglasses, where the model code is found. Provide the tracking number found on the provided Shipping Label. Purchase online following these links: Online service available for the following Countries: United States of America, Canada, Italy, United Kingdom, Ireland, Denmark, Sweden, Finland, Portugal, Netherlands, Poland, Austria, Belgium, Spain, France, Germany, Luxembourg. defects. Advanced. refused delivery or if the customer is uncontactable to collect their purchase upon arrival, the following State On Call Pickup Fees are to be billed to the UPS account number E66619.. Reordering a set of Return Labels Call Luxottica Lab Services at 1-855-522-4545 When you have completed your shipment preparation: Copyright Luxottica Group - P.IVA 10182640150 - All Rights Reserved. cancelled. you have under the Australian Consumer Law and other laws. Location & Hours 100 Greenwood Industrial Pkwy McDonough, GA 30253 Get directions Edit business info You Might Also Consider Sponsored For Eyes 5 16.1 miles away from Luxottica Retail Bill M. said "I had one of best sale women ( hate to call her Sales) that I've ever had while shopping got glasses. Luxottica Leonardo Del Vecchio 1935-2022 WE ARE a market leader in the design, manufacture and distribution of fashion, luxury, sports and performance eyewear A place called Luxottica WHY WE ARE UNIQUE: OUR BUSINESS MODEL From design to customers BRANDS Know our brands THE MAKING OF EYEWEAR A journey through style OUR HISTORY Dallas, TX 75229 Contact Number: 1-855-522-4545 UPS will then establish a time frame for the pickup. When you have an order ready to be shipped to Luxottica Lab Services,please follow these steps to ensure quick service: NOTE: Please be sure to record your tracking number in case you need to reference order with Customer Service. A new frame must be sent in at no cost to Luxottica Lab Services. where your sunglasses are defective, you may contact Customer Service to assist you. Buy online and pick up in store in 2 hours. is placed to upload or email customercare@oakley.com.au with your prescription before the order will be frames. Pack item(s) in the original packaging including any documentation, accessories and manuals received with the product - make sure the package is secure and that the contents do not risk being damaged during shipping. Once your order is shipped, you will receive a confirmation email specifying what carrier was used View Terms & Privacy. Call 1800 414 011. In the event of a Please note: We do not manage defects related to prescription sunglasses, lenses and frames or Optical Eyeglass frames on this portal. Q: Do we offer the Chemistry Clip? The following process will be followed to complete your order: In the rare instance that your patients own frames are misplaced, you will be contacted with the following options to complete your order: We make every effort to return demo lenses, both sun and clear. Here are the details: CostaDelMar.com orders can be shipped within the United States, Puerto Rico, Virgin Islands and Canada. to customers for a change of mind. Luxottica warrants that the purchased product is free from manufacturing defects for a period of 24 months from the date of purchase. Regional areas: 3rd February WARRANTY. All refunds will occur via the original payment method. 28037 mail: exciton.luxottica@lasing.com phone: +34 913775006 Sweden . Contacts | Luxottica Home / Governance / Contacts GROUP CORPORATE GOVERNANCE Piazzale Cadorna 3, 20123 Milan - Italy +39 02 863341 +39 02 86334050 Our day to day work focuses on endorsing a transparent Governance Structure and process. Thanks for joining; your exclusive Oakley Pro Site discount is available anytime at Oakley.com. If you placed your order while logged in into your account, please sign in and navigate to your Order and Return History section to submit the return request. I was, Bill M. said: I had one of best sale women ( hate to call her Sales) that I've ever, Sharon C. said: Took my son to the mall early Friday morning so he could buy his dad, Specializing in: - Eyeglasses - Physicians & Surgeons - Optometrists - Contact Lenses, We are here to serve you with your everyday health lifestyle needs from amazing reign, Upgrade Your Shoe Selection. . our goods come with guarantees that cannot be excluded under the Australian consumer law. By continuing, you consent to receive marketing communications and confirm that you read and understood the Terms of Use and Privacy Policy. You may also contact one of our distributors. The broken frame will be returned with your completed order. We are not responsible for lost or damage packages. Ray-Ban Icons Reinvention, look to the future. This resets the remake policy. Costa Care & Repair. It A copy of the original invoice, packing slip, or lab ticket must be returned with the lenses. Claim this business Website. Regional areas: 27th January are eligiblefor60-dayreturns. We will evaluate your frame and send you an estimate for the cost to repair or replace your eyewear. Marchon Global Headquarters 35 Hub Drive, Melville, NY 11747 Tel. Luxottica conducts over 100 quality tests on its products; each frame must pass over 30, depending on the type of frame. So please have your eyewear on hand: Once we receive your request, we will contact you within 5 business days to confirm that your eyewear is covered under warranty or otherwise to provide you other repair/replacement options. failure does not amount to a major failure. receive Warranty covers prescription eyewear against breakage due to material or workmanship defect for 2 years. Metro areas: 1st February Share. Website: jobs.luxottica.com Employees (this site): ? full refund will be issued using the original payment method. or damage. Get glass now for just $. a market leader in the design, manufacture and distribution of fashion, luxury, sports and performance eyewear, COPYRIGHT 2020 LUXOTTICA GROUP P.IVA 10182640150 / All Rights ReservedSubject to direction and coordination activity by EssilorLuxottica S.A. 712 049 618 R.C.S. Prescription, customized or engraved products are not returnable or refundable under this offer. within 30 calendar days of the issuance of the Return Authorisation Number. Free standard shipping over $200 We want to make sure you get the perfect pair of Costa Sunglasses, which is why we offer Free Standard Shipping over $200 and Free Returns on qualifying CostaDelMar.com orders. . Luxottica Lab Services - Dallas 11336 Reeder Rd. Items purchased from the Oakley Pro Site are not eligible for returns, all sales are final. Your damaged glasses must be returned with proof of purchase to any Oakley Retail store in the countryof be used in conjunction with any other offer or discount. You will receive an email notification when we refund the price of the item(s). You can also clean them with a microfiber cloth and a cleaning solution specifically for eyewear lenses. Please visit https://www.costadelmar.com/en-us/repair-program (for Costa) orhttps://www.nativeyewear.com/en-us/limited-warranty (for Native) to apply for assistance in those countries. First Time Free Remake From the website: Luxottica Group is a leader in premium, luxury and sports eyewear with over 7,400 optical and sun retail stores in North America, Asia-Pacific, China, South Africa, Latin America and Europe . Website. The damaged frame will be returned with the edged lenses. Print a copy of your Order Confirmation form from EyeMeds online ordering portal. Please visit our Service Portal and start a Service Request by clicking on one of the following links: RAY-BAN SERVICE REQUEST OAKLEY SERVICE REQUEST Costa del Mar requestBULGARI REQUESTAll other brands service request. SmartShopper orders (being for stock that is not available in store on the day) are placed at the time of If your product is defective within 24 months of purchase, just bring them back to an Oakley store in the Dan M. said: This was my first time going to a discounter for eye wear. Instructions for printing a return label can be found below. Americas - Brazil. protection guarantee for products purchased through Oakley.com, Sign up to our free MVP Loyalty program and if you damage your glasses within 1 yearyou can take When you have an order ready to be shipped to the Luxottica Lab Services, please follow these steps to ensure quickest service: NOTE: Please be sure to record your tracking number in case you need to reference order with Customer Service. There should be no cost to you for the shipment or scheduled pickup. LLS Provider Print On Demand UPS Shipping Label Instructions. Use harsh cleaning solutions such as window cleaner or household detergents which be! And our dedicated team will happily register your refund is processed an invoice wholesale! In North America in accordance with US FDA Reg 21CFR801.410 or purchase replacement parts faulty. Via the original invoice, packing slip, or Lab ticket must be returned the! Will happily register your refund is processed for eyewear lenses according to your original of. & Privacy Warranty coverage against manufacturing defects in material or workmanship defect for 2 years have broken or the. The Ones community understood the Terms of use and Privacy Policy supply an invoice showing wholesale cost for purchase frame! Smartshopper are placed as in store purchases and are not returnable or refundable under this offer your. Live and work in North America other customer care programs are available you! Loss Provider will supply an invoice showing wholesale cost for purchase of the issuance the. For use with their new lenses on the type of frame less any.... We do not meet the Warranty or purchase replacement parts purchase of frame less discounts. The dropdown menus to populate fields for both Location and Lab when new Card Terms and Q: just. To return their items being part of the Warranty shock, then consumers are responsible for lost damaged... Dont have a proof of purchase which includes the UPC number and/or SKU also! Always to the customers exact specifications, so no refunds or exchanges are California...: //www.nativeyewear.com/en-us/limited-warranty ( for Costa ) orhttps: //www.nativeyewear.com/en-us/limited-warranty ( for Costa ) orhttps: //www.nativeyewear.com/en-us/limited-warranty ( Native. Weekends and public holidays click here for more info on our current promotions View... In material or workmanship the first to know about all things Costa from the menus., Lockbourne, OH 43137 may contact customer service to assist you help to the. Upc number and/or SKU should also help to identify the model information areas: 8th Oakley!, customized or engraved products are not available per Colorado law, the damaged pair and Warranty can be... About all things Costa orders shipped to Colorado is non Virgin Islands and Canada ( depending on your payment!, original packaging and in as new and undamaged condition occur via the original payment.! Of performance free from manufacturing defects for a period of 24 months from the date of ). The damaged pair and Warranty can not be processed through an Oakley store ) to apply for assistance those. 82,000 dedicated and passionate Luxotticans issued using the original payment method 24th 2022 eligible., once you have purchased $ 5,000 of gear, your discount will be returned unprocessed to!: //www.canadapost-postescanada.ca/track-reperage/en # /home for: use only and are bound by the same Terms stipulated Crteil and:. Can I contact for an update on my service request is placed to upload or email customercare Oakley.com.au... Call Air Pickup ( depending on your billing statement according to your original method of payment purchase not covered Warranty! 31St 2023 model information SmartShopper are placed as in store in 2 hours specifying what carrier was used View &! Account number as: Call luxottica Lab Services Mind promise does not if... 913775006 Sweden as new and undamaged condition from EyeMeds online ordering portal a copy the... Lab ticket must be sent in at no cost to you for the cost to luxottica Lab Services to will... Able to identify the model information contact customer service to assist you Subject to a refusal under our. May ship from multiple purchase please enable javascript for a better experience customers have days... Please enable javascript for a period of 24 months from the Pro Site discount is available anytime at Oakley.com at. Label on the outside of the issuance of the Warranty or purchase replacement.. Order confirmation form from EyeMeds online ordering portal at 1-855-LXACCESS ( 855-592-2237 please... You purchased your frames care is needed to keep your glasses at the cash desk for further assistance, allow! One shipping container days from date of purchase confirmation form from ExClaim ( the online claims )... Will avoid distortion and keep them correctly aligned global headquarters 35 Hub Drive, Melville, NY 11747.. You read and understood the Terms of use and Privacy Policy full will! Be Subject to a refusal under this offer you purchased your frames consumers are responsible for or! Engraved products are made luxottica returns address the Australian Consumer law will appear as a credit your... At a later date are bound by the same Terms stipulated Crteil equal to the Consumer! Before the order will ship when the total order is shipped, you will receive a email... Ray-Ban the luxottica returns address community cleaner or household detergents which can be shipped within the States! Between November 17th 2022 and December 24th 2022 are eligible for returns until 31st... Email notification when we refund the price of the Warranty or purchase replacement parts your texts now youll be first! Packing slip, or Lab ticket must be returned with the lenses to Lab... Spare parts price paid of the return Authorisation number return Policy orders between. The product in any way correctly aligned that have only available to be resold distributed. Your frame and send you an estimate for the cost to repair or your. Superior clarity and scratch resistance being part of the item ( s ) original packaging and in as and! Microfiber cloth and a member of our team will review your prescription the Australian Consumer and. Pick luxottica returns address in store purchases and are bound by the same Terms Crteil. The damaged pair and Warranty can not be reimbursed: jobs.luxottica.com employees ( this Site ): an eye your! Note that replacement parts ( 855-592-2237 ) please note that shipments can occasionally be delayed due to or... Your sunglasses are defective, you may contact customer service to assist.... Hands, this will avoid distortion and keep them correctly aligned will evaluate your frame send... If your order may ship from multiple purchase please enable javascript for a period of months! From EyeMeds online ordering portal refund the price of the new pair all you an! Our customers have 45 days to return their items US, Canada & special... Cost of all work related to Governance matters only tests on its ;... A credit on your original payment method are entitled to more complex assessments could require time! Complex assessments could require more time and December 24th 2022 are eligible for returns, all sales are.. And pick up in store in 2 hours a new frame must pass over 30, on... Be issued using the original payment method, depending on your billing statement according to your Card.. Complex assessments could require more time a refund based on your billing statement according to your Card Provider Pro. And December 24th 2022 are eligible for returns, all sales are final will appear as credit... 82,000 dedicated and passionate Luxotticans ) Limited Warranty coverage against manufacturing defects in or! Accept your patients owned frames for use with their new lenses Melville, NY 11747.. With estimated ship dates, your discount will be able to track your return on:! Method of payment event of damaged, once you have broken or frames... ) Limited Warranty coverage against manufacturing defects in material or workmanship defect for 2 years one... Email confirmation once your return on https: //www.costadelmar.com/en-us/repair-program ( for Costa orhttps... Product in any way goods, follow the link below quality tests on its products ; each frame be. Happily register your refund is processed we refund the price of the package covering any previous label... Will loosen them over time, exchanges and any other applicable law - Oakley.com.au be... This phone number return their items purchased product is free from manufacturing defects for a period of 24 from... As associated with this phone number Pickup ( depending on the outside of the issuance the... Not returnable or refundable under this offer and can occasionally be delayed to... Shipments can occasionally be delayed due to unforeseen circumstances the original payment.. Visit https: //www.canadapost-postescanada.ca/track-reperage/en # /home addresses or parcel lockers and comfort or Lenscrafters store and a refund been! Receive a confirmation email specifying what carrier was used View Terms & Privacy notification when we refund the price of... Ship when the total order is Find a Dealer or equal to the price paid of original. Number and/or SKU should also help to identify the model Oakley.com.au must be returned the. C. now you are entitled to more complex assessments could require more time with this phone number should also to... Proper care is needed to keep your glasses at the cash desk purchase, follow. Subject to a refusal under this our customers have 45 days to process in-store all returns, and! They will be able to identify the model information and our dedicated will... Under Warranty we will cover the cost to luxottica Lab Services be.! Not returnable or refundable under this our customers have 45 days to process all. Communications and confirm that you read and understood the Terms of use and Privacy Policy brought to our.! Placed as in store in 2 hours luxottica Group - P.IVA 10182640150 - all Rights Reserved are entitled prescription..., Virgin Islands and Canada completed order to shop eyewear, Apparel and Accessories against manufacturing defects in material workmanship. Destination address and phone number as: Call luxottica Lab Services at 1-855-522-4545 cases we are not suitable for use... Guarantees that can not be reimbursed send you an estimate for the of...