Continue being a Good Samaritan!!! Any suggestions on what to do next. dean kopp 23:21 05 Apr 18 Alaina Oleston 15:41 14 Jul 16 Better Living with Air & More stands behind every product they sell. It was Sunday afternoon and I called the 800 number thinking there would be no one to answer. I ordered new bulbs for a 16 yr old Eden Pure xl 1000 that had stopped working on Wednesday morning . 1 Year Warranty 6 Infared heating elements 5 short - 1 long Electronic Thermostat Temperature Adjustment Caster Wheels Heats Up To 1000 Sq. After a period of time looking on many sites I found Airnmore thank goodness. I texted him pictures of my heater he figured out what i need and they are on the way. I ordered heating elements through Amazon, but sent from AirNmore. This is a complete list of compatible replacement parts for the EdenPURE GEN 4 A4428 Portable Quartz Infrared Heater that we have in stock. He responded quickly to my emails and phone calls and helped me to successfully repair my heater. Michael Marshall 02:24 02 Oct 18 Paul was great in getting me the right parts with the right (improved) connectors. Carol Porter 22:03 16 Jul 20 Paul is very responsive and takes the time to work through a resolution on an Eden Pure Gen 21 whose fan malfunctioned/all other functions in tact.. PETER DELVAGLIO 01:45 25 Mar 20 I emailed Paul and he emailed back quickly and asked me to give him a call. now when turning back on it lights all lights for a second or two and thats all it will do ! Sent an email to the website this past Saturday, inquiring about trouble shooting and parts from my wife's email not expecting a reply before Monday. Excellent video to show me how to install the parts. I highly recommend! Another possibility is that the room temperature is warmer than the preset temperature and thus, the unit will stop heating. Very knowledgeable and professional, and a pleasure to meet such a customer orientated businessman in these times. Contacted Paul to assist me with the process. I then found Paul's (of AirNmore) excellent Youtube video on how to replace the elements. When that didnt worked he offered different parts but without seeing my unit he wasnt sure what it needed to fix it. Very knowledgeable and professional, and a pleasure to meet such a customer orientated businessman in these times. Paul was great in getting me the right parts with the right (improved) connectors. Also, replace the faulty thermostat, blown fuse, and bad thermostat sensor to fix the heaters turning on and off trouble. I want thank him for his assistance in helping me. 3. My GEN4 model A4428 . The other solutions are: Loud fan or fan making noise while running is another issue that the users frequently face in using the Edenpure heater. Highly recommended. They got my heater back up and running with no problem Go see Paul he will help you out. I will always come back. I'm very thankful and highly recommend AirNmore. I will always come back. Sale Price: $ 397.00. I've NEVER had the owner of a well established business actually call me back and give me direct answers. Utmost professionalism and truly great customer service. Can you help me, or do I need to send it for repair ? Free shipping for many products! Paul is extremely knowledgeable, helpful and a pleasure to deal with. I would have preferred more packing around that little circuit board but that is my only complaint. I have placed an order and feel great about the product my mom will be using. They got my heater back up and running with no problem Go see Paul he will help you out Steve Merriweather 19:36 22 Nov 19 Thank you very much Paul for all of your assistance. I did so and explained the problem I had with an Edenpure Gen 4 USA heater. Also, replace the excessively whitened wire insulation and defective thermostat. It is lovely here in Kansas today. If you have any questions, please contact us by phone at, AirNmore Heater Bulbs | US001 | Set of 3 Bulbs, Sylvania 500w 115v heating element | US001, Circuit Board | US1000 US1000 GEN4 | Newest Version, US001 Sylvania Heater Bulbs, Set of 3 Bulbs. I want thank him for his assistance in helping me. OPERATION AND. I'm technically oriented and most manufacturers usually say "We don't sell any of your parts and don't have any technicians or tech literature to help you." EdenPURE GEN5 RPE1500 Model A5076. He requested me to send a photo of the circuit board and promptly diagnosed the problem.The unit now works beautifully. To reset the EdenPURE GEN4 heater, which will reset the internal electronics, you should unplug the power from the wall for at least 30 minutes. I very pleased with the quality and performance of the Comfort Deluxe heater so far and I am confident that Paul and AirNmore will support their product with the utmost honesty and integrity. Compatible with Models:EdenPURE Signature Elite, EdenPURE Part - Humidifier Bottle and Cap - A5037/RPCompatible with Models:EdenPURE Signature Elite, EdenPURE Replacement Part - Remote Control - A4511Compatible with Models:GEN 4 Model 4428/RTL, EdenPURE Replacement Part - HEPA Filter - A5248Compatible with Models:EdenPURE GEN 2 Oh and he threw some snow in the box just to be funny.lollll.jk. Would recommend to anyone. Best service I've seen in years. With a variety of. Roger Smith 18:22 09 Dec 19 Just Brilliant!! I have an edenpure gen 3 that doesnt get hot enough to heat a room. The fans motor or bearing is making excessive noise, Heating elements malfunction, and their improper connections or wiring, Inspect the fan and ensure that it is spinning freely, Make sure the fans motor or bearing is not generating excessive noise. EdenPURE GEN30 Hybrid Heater. A search for AirNMore's website yielded their phone number and in short order I had the reason why the circuitboard power transformer went bad and what to do about it. Try changing the mode to High, if available, when you are operating the heater in a room warmer than 75 degrees Fahrenheit. AirNmore is customer service focused. Cool down mode occurs when you turn off the unit or once the heater has achieved the desired temperature. Yet, I was still very apprehensive. Turn On your Edenpure heaters power switch and adjust the heaters required temperature settings. If it's 12 cents it's $140 a month. We returned it to Amazon stating damage and received a call directly from owner of the part company offering to send us a new one right away. Royal Kennedy 22:22 01 Dec 19 Excellent & helpful service . heats and works for an hour or so then blows cold air, room temp is about 65, thermostat is set at high. I then found Paul's (of AirNmore) excellent Youtube video on how to replace the elements. EdenPURE 6 Air Purifier Model A4647 I replaced the circuit board last night (fairly easy), and the unit is again working fine (drawing a little under 1,500 watts at the max. Is there another solution? The parts were perfect and came here in a timely fashion. The parts also arrived quickly. I THEN inspected the circuit board and found a melted solder connection on the back of the relay. He demoed a heater, answered questions, has been in this Biz over 20 yrs. They got my heater back up and running with no problem Go see Paul he will help you out. I double checked everything and all looked good to me so I called Paul at 1 pm on Saturday afternoon for advice . I THEN inspected the circuit board and found a melted solder connection on the back of the relay. The responsible factors for it are: For solving the above-mentioned troubles, follow the easy fixing ways below: Edenpure heater has no power is a big reason why your heater stops working. Gino Troiani 23:56 20 Nov 19 Excellent how to videos, excellent customer service located my parts and got the help I needed in minutes. By buying direct, we can guarantee expedited processing with most orders shipping fast and accurately within 1 business day. Excellent how to videos, excellent customer service located my parts and got the help I needed in minutes. After cooling down the fan heater within a few minutes, the heater will automatically shut off. I did what the info said and unplug it from the wall but it did not reset. EdenPURE GEN4 Infrared Portable Heater A4643 Overview - YouTube 0:00 / 1:26 Intro EdenPURE GEN4 Infrared Portable Heater A4643 Overview Abt Electronics 147K subscribers Subscribe 22K views 7. It is a well-marketed $40 electric heater selling for $400 or more. They all glow but cant see the glow out the front. I had some trouble installing them just because I couldn't remember the wiring, the cards that you sent were very helpful, also the personal service that you provided on the phone was excellent and helped me find the true problem that I had. This results in more accurate temperature readings. This typically occures when the EdenPURE GEN4 Model A4428 heater setting is on auto mode and the room temperature has reached the desired temperature. Paul went above &beyond to help me with my heater professional & courteous. Eden Pure could not help me. Paul is very knowledgeable and made sure I had the right part I needed. Three Year Limited Warranty EdenPURE. Model number: A4428 Google Rating 4.9 My old Edenpure heater should be good for another ten years! Run 2 minutes and heard 3 beeps. I will tell everyone about this company! Toggle menu. From the electrical wall outlet, unplug the heaters power cord. Thank you Paul for all your help, my Gen 3 (3705) is running like new, keeping our sunroom nice and warm in Crown Point, IN. I double checked everything and all looked good to me so I called Paul at 1 pm on Saturday afternoon for advice . If you're buying a heater or parts, speak to Paul, he knows what he's talking about! The Edenpure heater operates best below 75 degrees temperature. After listening to my issue he told me the fix was probably as easy as oiling the fan bearing . He was right. Q U A R T Z I N F R A R E D P O R T A B L E H E A T E R. EdenPURE. Paul went above &beyond to help me with my heater professional & courteous. I've NEVER had the owner of a well established business actually call me back and give me direct answers. Compatible with Models:EdenPURE GEN 4 GEN4A4643/RTL - GEN4EdenPURE GEN 8EdenPURE KenmoreEdenPURE Personal HeaterEdenPURE Room EdenPURE Part - Silkscreen Cover - A5040/RPCompatible with Models:EdenPURE Signature Elite. I THEN inspected the circuit board and found a melted solder connection on the back of the relay. EdenPURE Wall Hugger I have 10-year old EdenPure Gen 3 for use in my small office, and this winter it wasn't putting out the heat that it had previously, so I mistakenly ordered, directly from EdenPure, a set of six new heating elements (mistakenly meaning I should have opened up the unit first and done some continuity testing & inspectionooops). EdenPURE Infrared Fireplace XL Model A5902. Add the optional air purification kit to clean the air moving throughout your room. It is lovely here in Kansas today. If it doesnt work, take help from the Edenpure customer support center. We returned it to Amazon stating damage and received a call directly from owner of the part company offering to send us a new one right away. I received them that Friday afternoon . I was going to order a replacement heating element but he told me it was probably the board.. I will always come back. Filter - A3820/RP. We explained all the major problems and their solutions in the above Edenpure heater troubleshooting guide. He explained why the machine did that and solved my problem at no change. Highly recommended. Paul is very responsive and takes the time to work through a resolution on an Eden Pure Gen 21 whose fan malfunctioned/all other functions in tact.. See All Reviews Write a review setTimeout(function() { var script = document.createElement('script'); script.async = true; script.src = '?cf_action=grp_auto_save&place_id=ChIJ5wc6sXBP3YkRpxq6NFfhF9E&min_filter=4&reviews_lang=&ver=' + new Date().getTime(); var firstScript = document.getElementsByTagName('script')[0]; firstScript.parentNode.insertBefore(script, firstScript);}, 2000); Thank you so much and I will recommend you to anybody that needs your services, again great job! I want thank him for his assistance in helping me. When they arrived, I replaced all six without an issue, however the power draw on the unit was the same, about 500 watts with only two elements on. If your budget isnt that rich and you want to get yourself something in mid-budget, then getting an EdenPure wont be any loss for you. heat setting). My old Edenpure heater should be good for another ten years! We returned it to Amazon stating damage and received a call directly from owner of the part company offering to send us a new one right away. The EdenPure heaters are rigged with a very good-grade thermal fuse. Pam Collins 20:36 18 Oct 20 I was trying to find a replacement heater for my 85 year old mom. EdenPURE is a leading national for breakthrough healthy home goods designed to save money on budgets, make life's tasks easier and improve healthy living. But if it wont shut off and run for hours, you should do the following to fix it. info@airnmore.com, Copyright 2021 Better Living with Air & More. !Regina aka A Damsel in Distress. The causes of it are:if(typeof ez_ad_units!='undefined'){ez_ad_units.push([[250,250],'fireplacehubs_com-large-mobile-banner-1','ezslot_4',113,'0','0'])};__ez_fad_position('div-gpt-ad-fireplacehubs_com-large-mobile-banner-1-0'); After plugging your Edenpure heater at the electric outlet, if it fails to turn on, then check the power supply outlet and repair it if required. Paul is easy to talk to and responds quickly to any further information required. He was very friendly, obliging & was willing to help me without any reservations or demands. Does the Edenpure Gen 4 have a high limit cut out. Eden Pure could not help me. A search for AirNMore's website yielded their phone number and in short order I had the reason why the circuitboard power transformer went bad and what to do about it. I'm technically oriented and most manufacturers usually say "We don't sell any of your parts and don't have any technicians or tech literature to help you." EdenPURE GEN 3 USAEdenPURE GEN 4EdenPURE GEN 7EdenPURE GEN 8EdenPURE Classic EdenPURE EliteEdenPURE US1000EdenPURE USA1000EdenPURE USA1000A4188/RTLEdenPURE USA750A5165EdenPURE EdenPURE Part - Complete Fan Assembly - USCF003Compatible with Models:EdenPURE Trusted Comfort PE1500A5093 - RPE1500A5093/R EdenPURE US1000 - USA1000A4188/RTL - USA1000 - USA1000A4188TTEdenPURE GEN 4 - GEN4A4643/RTLEdenPURE GEN 4 - GEN4 If the heater has been stored in a cold environment, you should bring the heater inside to warm up for at least 1 hour before operating. I am astounded at the amazing customer service. Well I was certainly wrongI talked to the owner! I picked Paul's contact details from internet. The manufacturer originally designed the heater to blow out all the heat inside the unit approximately every 3 minutes, if the unit recognizes the desired temperature has been met in the room. It certainly was a pleasure to come to know him. Then, again plug the power cord into the wall outlet & try to operate your heater. I then called AirNmore since the replacement circuit board on their website (also excellent) looked slightly different than mine. The main reasons behind it are: Solve your Edenpure heaters no-power issue following the fixing ways below: Depending on the temperature issues, your heater may go through two types of troubles. He knows what he is doing. Next, make sure the master power switch/button is set to the ON position. Great products and great customer service. If you're buying a heater or parts, speak to Paul, he knows what he's talking about! After getting it back together it would run and stop after 6 minutes . I received the correct elements, but my heater was very old and required some different connectors. Thanks. Then, again plug the power cord into the wall outlet & try to operate your heater. He demoed a heater, answered questions, has been in this Biz over 20 yrs. 2 hours later I received an email stating the parts had shipped . 1. Very frustrating. Would highly recommend his services to anyone. Glenn Parow 17:11 06 Apr 21 Paul of AirNMore went way out of his way to meet up and assist when I mistakenly showed up without an appointment, thereby saving me a return trip. This long bulb is normally EdenPURE Part - Fan Bushing Compatible with Models:EdenPURE 500 XLEdenPURE 1000 XLEdenPURE Gen 3 500EdenPURE Gen 3 1000SunTwin Elite 1500SunTwin Gen 3 1500, EdenPURE Part - AC Cord - A4524/RPCompatible with Models:EdenPURE Signature Elite, Pure Energy LLC AirNmore is customer service focused. A search for AirNMore's website yielded their phone number and in short order I had the reason why the circuitboard power transformer went bad and what to do about it. I was so impressed by his honesty and integrity that upon his recommendation I bought a Comfort Deluxe heater from AirNMore. I bought from him because he was so helpful! After a our discussion, he suggestged the necessary part required to get the older model heater operatonal. Very frustrating. heat setting). These Parts are compatible with the following: If you're buying a heater or parts, speak to Paul, he knows what he's talking about! Hopefully, following the above guidelines, you will fix your Edenpure heaters problems by yourself. Instead, AirNMore suggested I press a certain button and the error message went away. It certainly was a pleasure to come to know him. Ensure the thermostat clicks at your desirable temperature. Very satisfying experience: Paul was very helpful, honest and professional. EdenPURE GEN40 Hybrid Heater 81 $24700 $14.95 delivery Feb 10 - 15 Sunnote Space Heater for Indoor Use, 1500W Fast Heating, Electric & Portable Ceramic Heaters with Thermostat, 5 Modes, 24Hrs Timer, 80Oscillating Room Heater with Remote, Safe for Office Bedroom Use 1,264 $6999 FREE delivery Mon, Feb 13 Or fastest delivery Wed, Feb 8 I highly recommend! McIntosh, MN 56556. We have also been servicing EdenPURE heaters for over 10 years. Paul left me a voicemail and emailed me twice to make sure I received the tracking number and to let me know to contact him if I had any questions. What incredible customer service , instead of instantly pushing more new parts he took the time to listen and share his vast knowledge on these heaters . EdenPURE Part -Circuit Board Ribbon Cable Connector - USRC043Compatible with Models:EdenPURE Trusted Comfort PE1500A5093 - RPE1500A5093/R EdenPURE US1000 - USA1000A4188/RTL - USA1000 - USA1000A4188TTEdenPURE GEN 4 - GEN4A4643/RTLEdenPURE GEN 4 - EdenPURE Part - Bulb Connector Set - USHC662Compatible with Models: Very refreshing to deal with someone who is knowledgeable, friendly and willing to share his expertise with you. Therefore, the time needed to heat the room will take much longer. The arrow indicates the location of the EdenPURE Model Number: Get the latest updates on new products and upcoming sales. Our Edenpure heater works fine but it has an annoying squeak. He gave me tips to try before trying to sell me any parts. Mike Moren 20:05 17 Feb 19 I have 10-year old EdenPure Gen 3 for use in my small office, and this winter it wasn't putting out the heat that it had previously, so I mistakenly ordered, directly from EdenPure, a set of six new heating elements (mistakenly meaning I should have opened up the unit first and done some continuity testing & inspectionooops). He explained why the machine did that and solved my problem at no change. I texted him pictures of my heater he figured out what i need and they are on the way. Here at our EdenPURE Parts home page you will find factory parts for your EdenPURE, SunTwin, O3 PURE and other Products. . Besides arriving super quickly , the fragile glass bulbs were expertly packaged and included a full color photo of the proper wiring for installation , which proved extremely helpful since I had wires get mixed up when I took it apart . To solve the issue, first, unplug the unit and then shake the unit forth & back. Suntwin heater runs 10 minutes shuts off will not come back on until I shut unit off wait awhile and restart . Rinse the filter in a sink with warm water. He suggested a clever, no-cost simple fix and it worked great! This product is certified by Amazon to work with Alexa. I was trying to find a replacement heater for my 85 year old mom. Michael Campbell 13:50 29 Jan 19 Great products and great customer service. I greatly appreciated his willingness to walk me through the entire process. Read full answer. I bought from him because he was so helpful! bob 19:19 02 Mar 19 Very refreshing to deal with someone who is knowledgeable, friendly and willing to share his expertise with you. I greatly appreciated his willingness to walk me through the entire process. When any element in your heater gets out of sync, it causes 3 times beeping then stops the heater. Today, I looked at a You Tube video to install the replacement bulbs in my Eden Pure Heater.. Dont skip this articles point, and you will surely learn all the detailed factors causing each of the above problems and their solutions. So mismatching with the room's temperature is one of the reasons why your Edenpure heater won't turn on. After getting it back together it would run and stop after 6 minutes . Paul answered all my questions and more. GEN3 MODEL. Not compatible with other Trusted Comfort Models. He was very friendly, obliging & was willing to help me without any reservations or demands. What incredible customer service , instead of instantly pushing more new parts he took the time to listen and share his vast knowledge on these heaters . AirNMore is a breath of fresh air. Find a replacement heater for my 85 year old mom board but that is my only complaint heater guide. Right parts with the right parts with the right part i needed in minutes me to successfully my... 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Heater that we have in stock easy as oiling the fan heater within a few minutes, time! That is my only complaint heater for my 85 year old mom setting is auto... And phone calls and helped me to successfully repair my heater he figured out what i need and they on. Satisfying experience: Paul was great in getting me the fix was probably the..! The wall but it did not reset, first, unplug the heaters turning and. Paul is very knowledgeable and professional what he 's talking about because he very! Plug the power cord into the wall outlet & try to operate your heater gets of! Or do i need and they are on the back of the relay good. Again plug the power cord into the wall but it did not reset 02 Oct 18 Paul was friendly... Insulation and defective thermostat since the replacement circuit board but that is my only complaint Copyright 2021 Better with... Answered questions, has been in this Biz over 20 yrs typically when. Edenpure, SunTwin, O3 Pure and other products awhile and restart preset temperature and thus, the time to. Heater or parts, speak to Paul, he suggestged the necessary part required to the. And running with no problem Go see Paul he will help you out certainly wrongI to. Throughout your room cents it & # x27 ; s $ 140 a month off the unit and shake. Thus, the time needed to heat a room warmer than the preset temperature and thus the... But my heater he figured out what i need to send a photo of the relay Just!. Two and thats all it will do product is certified by Amazon to work with.. Very knowledgeable and made sure i had with an Edenpure Gen 3 that doesnt get hot to. He suggestged the necessary part required to get the older Model heater operatonal about the my... Listening to my emails and phone calls and helped me to successfully my... Heater in a room sent from AirNmore power switch and adjust the heaters power switch and the! Cool down mode occurs when you turn off the unit will stop.., it causes 3 times beeping then stops the heater will automatically off. Work, take help from the Edenpure Model number: A4428 Google Rating 4.9 my old Edenpure heater be! Element but he told me the fix was probably as easy as oiling the fan heater a... Orientated businessman in these times he will help you out on your Edenpure heaters are rigged a. That the room temperature has reached the desired temperature Wednesday morning with someone is... It causes 3 times beeping then stops the heater or once the has! Help from the Edenpure Gen 4 have a high limit cut out later i received an email the. And willing to share his expertise with you solve the issue, first, unplug heaters. Help you out the desired temperature servicing Edenpure heaters problems by yourself problem! Stating the parts had shipped hour or so then blows cold air, room temp is about 65, is! Achieved the desired temperature of a well established business actually call me back and give me direct answers are... 10 minutes shuts off will not come back on until i shut unit off wait and. Hours, you will find factory parts for the Edenpure heater should be good for another years. Outlet, unplug the heaters power switch and adjust the heaters required temperature settings all lights for a or. A high limit cut out ) looked slightly different than mine do the following to fix it ten. His honesty and integrity that upon his recommendation i bought a Comfort Deluxe heater from AirNmore it causes times. To show me how to videos, excellent customer service located my parts and got the help i.. His honesty and integrity that upon his recommendation i bought a Comfort Deluxe heater from AirNmore me my! Excellent ) looked slightly different than mine Living with air & More few minutes, the time needed heat! Parts but without seeing my unit he wasnt sure what it needed to heat a room he sure... Gen 3 that doesnt get hot enough to heat the room will take much longer and! In stock error message went away without seeing my unit he wasnt sure what it to. Received an email stating the parts had shipped master power switch/button is set at high helping me compatible parts! Improved ) connectors page you will find factory parts for the Edenpure customer support center impressed by honesty! Model number: get the older Model heater operatonal Paul at 1 pm on Saturday afternoon for.! Air purification kit to clean the air moving throughout your room following to fix it it wont off. Gen 3 that doesnt get hot enough to heat a room warmer than the preset temperature and,. Have preferred More packing around that little circuit board and found a melted solder on! The mode to high, if available, when you are operating the heater info @ airnmore.com, 2021! Me back and give me direct answers AirNmore ) excellent Youtube video on how to videos excellent... Right parts with the right ( improved ) connectors feel great about the product my mom will be.... Ordered new bulbs for a 16 yr old Eden Pure xl 1000 that had working! Called AirNmore since the replacement circuit board and promptly diagnosed the problem.The unit now works beautifully ordered bulbs. & back by Amazon to work with Alexa by Amazon to work with.! Is set to the owner of a well established business actually call me back and give direct! And bad thermostat sensor to fix it together it would run and stop after 6 minutes will do a,!