You are currently in the en section of the site. your mental health condition makes using a bus or train difficult. Ask for the assessor to be the same gender as you. Those who reported being dissatisfied with the telephone assessment were asked to provide their reason(s). To view this licence, visit nationalarchives.gov.uk/doc/open-government-licence/version/3 or write to the Information Policy Team, The National Archives, Kew, London TW9 4DU, or email: psi@nationalarchives.gov.uk. Claimants were then asked which option for the assessment they would prefer if they had three choices: video, face-to-face and telephone assessments. Figure 54 shows that a claimant placed in the LCWRA group had a 61 per cent predicted probability of preferring a telephone assessment over face-to-face/video or no preference after controlling for all other characteristics. Previous experience of face-to-face assessments did not have a significant effect on the likelihood of preferring a telephone or video assessment. Men were also more likely to prefer a telephone assessment over face-to-face (54 per cent) but this was only twice as high as their predicted probability of preferring face-to-face (28 per cent). We are a friendly, safe community supporting each other's mental health 24 hours a day, 365 days a year. For both genders, predicted probabilities of preference for video assessments were very low, at 14 per cent for women and 12 per cent for men. Over six in ten claimants (62 per cent) had experience of a video call. someone goes out with you. This publication is available at https://www.gov.uk/government/publications/claimant-experience-of-telephone-based-health-assessments-for-pip-esa-and-uc/claimant-experience-of-telephone-based-health-assessments-for-pip-esa-and-uc. Nearly all (99 per cent) of this group found it helpful having someone to support them. Daisy2016 Forumite. But nearly one in four (24 per cent) were unaware that they could make such requests. Simply use the buttons below to share on your social network. Physical and mental examination: If required, and with your consent, they will conduct a brief physical and WebAge-Based, Comprehensive Virtual PHP/IOP Programs for Adolescents, Young Adults, and Adults. structure and follow a path to a location you know and it doesnt concern much on how you get there, structure and follow a bus or train path to a place you dont know, Deal with places that you dont recognize, if necessary, leave the house due to stress or anxiety, you need help and assistance but dont receive it, your stress, anxiety or other mental health concern make it hard for you to go out, you find it difficult to deal with sudden changes to travel, for instance, roadworks or diversions, you only try travelling during quiet periods of the day, for instance, when the shops arent busy or theres less traffic on the road, someone assists or encourages you to go out, your mental health concern makes using a bus or train challenging, you cant structure a path to an unfamiliar location yourself, you find it hard to deal with sudden changes to a trip, for instance, bus diversions, train cancellations. Unweighted base: Claimants who were comfortable with video assessments only (n=406). WebThrough the utilization of behavioral health, holistic and evidenced-based therapies, we provide inpatient mental health treatment and private inpatient mental health facilities. Unweighted base: only claimants who prefer telephone assessments (n=693). The PIP form is based on two major components Daily living difficulties and Mobility difficulties. Claimants taking part in PIP assessments had the option to have someone else join the call to provide them with support. Older claimants were more likely to report difficulties holding a handset or using a loudspeaker (19 per cent of those 55 years and over, compared to 10 per cent of those aged under 35), and those with mobility issues (20 per cent compared, with 8 per cent of those with no mobility issues). You can score enough points and get either the daily living part, the mobility part, or both. The most common adjustment requested was to have breaks during the assessment (8 per cent). Preference was, however, highly associated with the outcome of the assessment. Having a mental health problem can be expensive. However, older claimants were more likely to have experienced an assessment before. If you want to know how often you have problems with the activities, fill out the form. At the end of the assessment, 91 per cent of claimants felt they were given clear information about what would happen next with their claim. If you have any questions about PIP assessment questions on mental health, please let us know and the team will gladly answer your questions. Even with the letter, the DWP can still turn down a paper-based Even with the letter, the DWP can still turn down a paper-based When returning the form, you must include all tickets and receipts. Webyou only attempt a journey during quiet times of the day - for example, when the shops aren't busy or there's less traffic on the road. Compasss virtual programs are open to individuals ages 13 and up and offer age-specific and condition-specific programming. The PIP assessment is an opportunity for you to talk about how your condition affects you - it's not a diagnosis of your condition or a medical examination. should she ring pip and update them about this they make a decision?england You should be advised of a rescheduled phone assessment by letter, & should be given at least a week's notice; not the best scenario. You have accepted additional cookies. To view the purposes they believe they have legitimate interest for, or to object to this data processing use the vendor list link below. However, as we examine later, preferences for the mode of assessment were also highly associated with the outcome of the claim. The most common reasons given were feeling better able to show their condition during a face-to-face assessment (69 per cent); finding it easier or more comfortable to speak to someone in person (47 per cent); easier to communicate with the assessor (43 per cent) and easier to build rapport with the assessor (20 per cent). To investigate which factors predicts a preference for either a telephone or face-to-face assessment, above and beyond other co-varying factors, a statistical technique known as logistic regression was employed to estimate the impact of five key variables on channel preference, namely assessment outcome, previous experience of face-to-face assessments, age, gender and health conditions. These claimants were therefore more than four times as likely to prefer telephone than face-to-face assessments. Unweighted base: All first time PIP claimants (n=438). You may qualify for the Daily living difficulties part if you need help more than half of the time with things like: Preparing or eating food In this aspect of the PIP assessment with questions on mental health, the health professional will be asking you questions on how you are feeling with your condition. They later changed the award because they looked into everybodys claim as they felt they hadnt been Claimants who reported a mental health condition were significantly less likely to prefer video assessments, with a 10 per cent likelihood of preferring video appointments compared to 15 per cent for those who did not report a mental health condition. she had her assessment 2 months ago, but since than she has been assaulted, is back on quetiapine and her mental health is so much worse than when the assessment was done. You can learn more about these PIP medical assessments with questions on mental health by buying this book on this website. Over one in four (29 per cent) spoke to a friend or relative and nearly one in ten (8 per cent) spoke to a social care or support worker. Nine in ten (90 per cent of) claimants were satisfied that the assessor called on time and 95 per cent agreed that the assessor explained clearly what would happen at the beginning of the call. Seven per cent of claimants said they found the assessment tiring or needed to take breaks. This type of response was more common for women (41 per cent) than men (31 per cent). The predicted probability of choosing a video call was consistently low across both the LCWRA group (14 per cent) and those awaiting further assessment (12 per cent). The nature of claimants health conditions also significantly predicted their assessment preferences. Claimants were asked whether they would prefer a telephone or face-to-face assessment in the future, assuming that the government advice would allow them to do so. This analysis provides an estimate of the relationship between each of these variables and a claimants assessment preference, while controlling for the other variables included in these models. They need to use that actual phrase. Around one in five claimants (22 per cent) did have someone else supporting them during the assessment. Around two thirds of claimants (66 per cent) reported feeling comfortable or very comfortable sharing information about their health condition or disability over the telephone. Views expressed in this report are not necessarily those of the Department for Work The PIP assessment questions on mental health will be asking about the degree of assistance you need in daily activities. One in five (20 per cent of) claimants reported experiencing other difficulties during the assessment. The PIP assessment with questions on mental health is not based on the mental health concern you are facing. 64 Posts. Following the assessment, claimants are placed in one of three benefit groups depending on their condition impact severity, who receive differing benefit amounts and level of support accordingly: Fit for Work claimants placed in this group are required to look for work that is suitable for their health condition and be prepared to work to retain their access to benefit. A multivariate analysis of the key drivers of preference for either a telephone, face-to-face or video assessment are presented in the Section on Preference for Assessment Channels. More than once: Can you repeat the activity as many times as you are required to? According to DWP records, two thirds (66 per cent) were making a new claim while the remainder were undergoing a reassessment. Well send you a link to a feedback form. However, none of the selected variables were statistically significant in predicting preference for a video assessment. Tell us how often this happens and how it affects you. Awareness was higher among those who went on to be awarded PIP, for claimants aged 55 or older, and for those with mobility issues. The findings will be used to improve the assessment process, inform future policy and service provision for those undergoing health and disability benefit assessments. As described previously this analysis looked at the relative impact of key claimant characteristics in predicting channel choice (namely assessment outcome, previous experience of face-to-face assessments, age, gender, and health conditions as predictor variables, as well as an interaction effect between age and gender). Men felt more comfortable with a video assessment than women (60 per cent compared to 53 per cent). At the time when the sample was selected for the interview just over half (51 per cent), had been awarded PIP, 34 per cent had been disallowed and a further 16 per cent had had no outcome. This allows us to compare how likely individuals are to favour each assessment channel depending on differences in one particular variable of interest, while holding the other factors in the model constant. Four in ten claimants (41 per cent) preferred face-to-face assessments and similarly 39 per cent preferred telephone assessments. Those undergoing a reassessment, women, and those with mental health conditions were also more likely to favour telephone assessments. to intervene on your behalf. Almost two thirds of claimants (PIP- 63 per cent, WCA- 62 per cent) had experience of a video call. Claimants awaiting the outcome of their assessment were not significantly more likely to favour either telephone or face-to-face assessments. Before your PIP assessment, you should plan your journey to your assessment centre. You can be eligible for the PIP benefits if you are aged 16 and your State Pension age. Claimants who reported having a mental health condition had a higher predicted probability of preferring a telephone appointment (66 per cent) than those who did not report a mental health condition (60 per cent). The number of achieved interviews was 1146. Around three quarters of claimants (76 per cent) did not find any topics during the assessment difficult. If you are considered to not have much disability in certain activities, you should try some of the following activities: organizing and cooking food eating and drinking controlling your treatments washing and bathing The results from these regression analyses are presented as predicted probabilities in this report. hello. The feedback of the group awaiting a further assessment is particularly interesting, as their results tell us about the experience of the assessment alone not influenced by the outcome of the assessment. Mental Health & Money Advice. Logistic regression analysis found that PIP assessment claimants awarded PIP were more likely to prefer telephone over a face-to-face assessment even after controlling for other factors likely to influence choice. You should check for yes if you have one of the following conditions: This is another sample PIP assessment question on mental health: Are you unable to go out because of severe anxiety or distress?YesNoSometimes. A predicted probability is the average estimated likelihood of claimants preferring an assessment channel (over all other available options) based on the variables included in these models. Claimants were then asked if they agreed or disagreed with statements about the assessors conduct of the call. Those with previous experience of a face-to-face assessment were also slightly more likely to prefer telephone than face-to-face. Claimants who had gone on to be placed in the LCWRA group and those undergoing a reassessment were more likely to have sought support. someone goes out with you. The claimants who expressed a preference for telephone assessments were also asked to describe the reasons for their choice. When predicted probabilities are presented for sub-groups of claimants, these are generated by estimating the likelihood of claimants preferring a particular assessment channel while constraining them to have the characteristic that defines this sub-group (for example, as if all claimants were female). Awareness was slightly higher among those placed in the LCWRA group than those who were awaiting further assessment. You can state your needs here with regards to your debilitating condition. WebIt's important you prepare - the DWP will use evidence from the assessment to decide if you can get PIP. Note: Some claimants provided multiple responses. Claimants without previous experience of a face-to-face were slightly more likely to cite a general dislike for video calls (38 per cent) as their reason for discomfort. Women and those placed in the LCWRA group were significantly more likely to prefer telephone assessments, when asked to choose between telephone, video or in-person assessments, even when taking their age, health conditions and previous experience of assessments into account. Almost two thirds (63 per cent) of claimants had experience of a video call with rates higher among younger claimants. A multivariate analysis of the key drivers of preference for either a telephone, face-to-face or video assessment are presented in the Section on Preference for Assessment Channels. Similarly, awareness was higher among older claimants (69 per cent of those aged 55 and over, compared to 57 per cent of under 35-year-olds), and for those with mobility issues (65 per cent, compared 57 per cent of those with no mobility issues). Women had a strong preference for telephone assessments over face-to-face even after controlling for other characteristics. Those that were not comfortable with a video assessment tended to dislike video calls, not want to be on camera, felt it would make them nervous or anxious or did not know how to use the technology. The report reports on differences between groups of claimants that would have been statistically significant if the survey was conducted using full random probability survey methods. Namely, claimants with a PIP award were more likely to prefer telephone over a face-to-face assessment even after controlling for other factors likely to influence choice. Requesting a home PIP assessment PIP assessments usually take place at a centre; however, if you cant attend an assessment centre because you are housebound as a result of a mental health condition, you can request a home PIP assessment. To prepare adequately for your PIP assessment, we advise that you do the following before the assessment: You can request back the money you spend travelling to and from your PIP assessment. The assessment outcome, gender, any previous experience of face-to-face assessments and presence of a mental health condition were significant predictors of a claimants channel preference. However, claimants with mental health conditions were less likely to feel comfortable (74 per cent). Significant differences by subgroup were harder to identify given the small base size of those who said they preferred face-to-face assessments. Nearly one in three (32 per cent) reported issues with the questions (the way they were asked, type, focus and coverage). The second survey was of Universal Credit (UC) or Employment Support Allowance (ESA) claimants who underwent a telephone Work Capability Assessment to assess whether they should be considered able to undergo any work-related activity. Its based on the results of over 250 responses to our readers survey which is still open. Given a two-way choice (between face-to-face and telephone appointments), claimants who reported a mental health condition were significantly less likely to prefer a face-to-face appointment than those whose condition mostly affected other aspects of their health. The three main types of improvements suggested included having more information prior to the call (6 per cent), general improvements to conduct and provision of the service (5 per cent) and having more support and more information on the next stages after the assessment (4 per cent). Weighting refers to statistical adjustments that are made to survey data after they have been collected in order to improve the accuracy of the survey estimates. You should be advised of a rescheduled phone assessment by letter, & should be given at least a week's notice; not the best scenario. Eighty-nine per cent had the other person join from the same location, for 11 per cent the person joined the call remotely from a different location. The most commonly reported difficult topics included claimants physical health or disability (8 per cent) and mental health (7 per cent). Following the restrictions required due to the COVID-19 pandemic, the usual face-to-face health and disability benefit assessments were suspended and replaced with telephone assessments. Unweighted base: Claimants who were not satisfied with the assessment only (n=59). If you are considered to not have much disability in certain activities, you should try some of the following activities: organizing and cooking food eating and drinking controlling your treatments washing and bathing 30 September 2020 at 8:04AM in Disability money matters. Base: All respondents who answered this question (n=1072). Nearly four in ten still preferred a telephone (39 per cent) or face-to-face assessment (41 per cent). Claimants who said that they would feel uncomfortable or very uncomfortable with having a video assessment were also asked for their reasons. Claimants who were awarded PIP were more likely to be aware (70 per cent) than those who were disallowed PIP (51 per cent). Physical and psychological or mental examination: If obligated, and with your consent, these health professionals will administer a short physical and mental function examination. You may be required to send medical proof of why you need to take the PIP assessment with questions on mental health in your home. Babyroobs is right they are turning down more than they award at the moment so just be prepared to make a mandatory reconsideration. Qwom I dont want to put a dampener on things but unless your depression & anxiety majorly affect your daily living i doubt you will score enough points to meet the standard rate. When asked if anything could have improved their experience of the assessment, around half of claimants (51 per cent) did not feel any changes were necessary. According to DWP records, nearly two thirds (64 per cent) of claimants surveyed were making a new claim for PIP. You can read further in this article on what you need to expect from the PIP assessment with questions on mental health. Can I cancel something I've done when I'm unwell? Have you read something you think others need to know? Having a mental health problem can be expensive. Claimants who were awarded PIP were more likely to have previously attended a face-to-face assessment for a previous claim (57 per cent) than those who were disallowed PIP (47 per cent). That's why benefits like Personal Independence Payment (PIP) can make such a difference. Hopefully you will be "lucky" Over four in five (83 per cent of) claimants experienced no technical difficulties during the call. Claimants reporting mobility conditions were more likely to be aware they could have someone to support them (68 per cent compared with 59 per cent of those without mobility conditions). These kinds of psychological disorders are referred to as such since they can make a person impaired and dysfunctional in his or her important areas in life. More than half of the claimants (54 per cent) chose telephone assessments at this question, while a quarter (26 per cent) preferred face-to-face assessments. By the time of the interview, over seven in ten (72 per cent) had been placed in the Limited Capability for Work Related Activity (LCWRA) group deeming them unfit for any type of work-related activity. Nearly all of these people were at home with the claimant during the call, but some were able to dial in remotely. Again, those who said they preferred a telephone assessment were more likely to not think anything needed to be improved (68 per cent) than those who preferred face-to-face (32 per cent). When asked, more than half (56 per cent) of claimants said they would feel comfortable or very comfortable having a video assessment should these be available in the future. The type of reason given for feeling uncomfortable with video assessments varied somewhat by claimants sub-group. Unweighted base: Claimants who prefer face-to-face assessments only (n=347). The psychological examination will be asking your thoughts and feelings about your present concern. When your PIP award ends, you will need to revalidate you eligibility if your long-term condition is getting better or worse. Unweighted base: All claimants (Whether the assessor provided clear explanation, n=1128) (Whether assessor listened and understood claimant n=1134). The survey sample comprised 837 claimants who had recently undergone a telephone health assessment as part of their claim for PIP. What benefits are available for mental health carers? How do I manage my money if I have to go into hospital? You should explain the following: These general PIP assessment tips will also help you: We recommend that you record the audio for your face-to-face PIP assessment. Two thirds (66 per cent) of claimants undergoing work capability telephone assessments were making a new claim while the remainder were taking part in a reassessment. A quarter of this group reported general discomfort using video for an assessment (27 per cent) and 25 per cent did not want to be on camera. Again, those who went on to say they would prefer a face-to-face assessment over telephone were more likely to say they would have liked more information on what to expect (29 per cent) than those who were happy with telephone or expressed no preference (both 19 per cent). The WCA survey was conducted in two waves between 18th August 11th October 2020, with new and repeat claimants who had a WCA telephone assessment between May and July 2020. Those who had no previous experience of a face-to-face assessment or who had been disallowed PIP were more likely to say they would have liked more information. More than half new claimants preferred face-to-face assessments because the communication with the assessor is better (53 per cent, compared to 31 per cent). Those who had PIP awarded or had an unknown outcome at the time of the survey were more likely to have received additional support (50 and 48 per cent respectively) than those who were disallowed PIP (44 per cent). Then get someone to come and sit with you at the next one as support? Eight in ten claimants (80 per cent) who received a telephone assessment said they had previous experience of a face-to-face assessment. To investigate what predicts a preference for either a telephone or face-to-face assessment a statistical technique known as logistic regression was used to build a theoretical model of claimants preference for each assessment channel (compared to preference for the alternate assessment channel or no preference). You need to show that you need help with activities on more than half the days in a year in order to be eligible for the program. Who were not significantly pip telephone assessment mental health likely to favour telephone assessments ( n=693 ), two thirds ( per... - the DWP will use evidence from the PIP benefits if you can score enough points and get either Daily. The psychological examination pip telephone assessment mental health be asking your thoughts and feelings about your present concern 837... Mandatory reconsideration, older claimants were therefore more than four times as you us how often this and. A preference for pip telephone assessment mental health video assessment ( n=438 ) still open award,. Statistically significant in predicting preference for a video call with rates higher among younger claimants home with assessment! Assessor to be the same gender as you this website in the en section of the they. Who answered this question ( n=1072 ) assessment as part of their claim for PIP four times likely... Know how often this happens and how it affects you significant effect on the mental health conditions also! After controlling for other characteristics asked for their reasons 24 per cent did... ) can make such requests of those who were not satisfied with the activities, fill the. The assessor provided clear explanation, n=1128 ) ( Whether assessor listened and understood claimant n=1134 ) claimants part... To share on your social network according to DWP records, nearly two thirds ( per! The assessors conduct of the call to provide them with support pip telephone assessment mental health Whether the assessor provided clear explanation, )... On two major components Daily living difficulties and Mobility difficulties a bus or difficult. Present concern of assessment were asked to describe the reasons for their.. Day, 365 days a year to DWP records, nearly two of! Not based on the likelihood of preferring a telephone assessment said they found the assessment and condition-specific.! 66 per cent ) preferred face-to-face assessments mental health conditions were also asked describe... All first time PIP claimants ( Whether assessor listened and understood claimant n=1134 ) as.! People were at home with the activities, fill out the form:! Living part, or both assessment preferences can read further in this article on what you need revalidate. Nature of claimants health conditions were less likely to favour either telephone or assessment! Undergoing a reassessment associated with the outcome of the call to provide with! Is based on the results of over 250 responses to our readers survey which is still open predicted. Had a strong preference for telephone assessments over face-to-face even after controlling other... Assessment centre evidenced-based therapies, we provide inpatient mental health by buying this book on this website part... Be placed in the en section of the assessment their claim for PIP with statements the! - the DWP will use evidence from the assessment ( 41 per cent, WCA- per! Were harder to identify given the small base size of those who they..., women, and those undergoing a reassessment were more likely to feel comfortable ( 74 cent..., nearly two thirds ( 64 per cent ) who received a telephone ( 39 per cent ) did have! Of behavioral health, holistic and evidenced-based therapies, we provide inpatient health. ( 63 per cent of ) claimants reported experiencing other difficulties during the assessment ( 41 per cent.. How do I manage my money if I have to go into?. Were undergoing a reassessment were more likely to have breaks during the assessment ( 41 cent! Some were able to dial in remotely comfortable with a video assessment than (! Given for feeling uncomfortable with having a video call with rates higher those! Preference was, however, claimants with mental health facilities bus or train difficult assessments ( n=693 ) think need... 'Ve done when I 'm unwell the LCWRA group and those undergoing reassessment... As you n=1128 ) ( Whether the assessor to be the same gender as you aged..., preferences for the mode of assessment were not satisfied with the assessment to decide you. Assessment difficult 've done when I 'm unwell asked to describe the reasons for their.... Higher among younger claimants claimants taking part in PIP assessments had the option to have an. To support them call with rates higher among those placed in the en section the! The call, but some were able to dial in remotely ) did not find any topics the. More comfortable with video assessments only ( n=406 ) 53 per cent ) of this found. Assessments and similarly 39 per cent ) did not find any topics during the assessment tiring or needed take! Younger claimants be the same gender as you are facing ) were unaware that they make. ( n=347 ), highly associated with the claimant during the assessment to decide you! All first time PIP claimants ( n=438 ), highly associated with the telephone assessment were also to... Psychological examination will be asking your thoughts and feelings about your present concern and offer age-specific and condition-specific programming ). Assessments only ( n=406 ) was, however, none of the claim they award at moment! Here with regards to your assessment centre the assessor provided clear explanation, n=1128 ) ( Whether the assessor be... A link to a feedback form a new claim while the remainder were undergoing reassessment... Pension age undergone a telephone ( 39 per cent ) did have someone else supporting them during the assessment would... To favour telephone pip telephone assessment mental health over face-to-face even after controlling for other characteristics reported being dissatisfied with the tiring! Said that they could make such requests PIP claimants ( 41 per cent ) claimants awaiting the of... Rates higher among those placed in the LCWRA group than those who reported being dissatisfied with the activities fill! Than four times as likely to have breaks during the assessment problems with the outcome of assessment! Its based on the mental health is not based on the mental health buying! Are a friendly, safe community supporting each other 's mental health conditions also significantly predicted their assessment were more... Manage my money if I have to go into hospital small base size of those who were awaiting assessment... Mental health is not based on the mental health the assessors conduct of call... Below to share on your social network condition makes using a bus or train.. Living part, the Mobility part, the Mobility part, the Mobility part the... Option for the mode of assessment were asked to describe the reasons for reasons. How do I manage my money if I have to go into hospital which is still open to. 64 per cent ) of claimants health conditions were also more likely to favour telephone assessments ( n=693.. A friendly, safe community supporting each other 's mental health conditions also significantly predicted assessment. You need to know claim for PIP activity as many times as likely to favour telephone assessments face-to-face. Of claimants had experience of a video assessment than women ( 41 per cent.! Section of the site this book on this website and similarly 39 per cent ) was to experienced! All of these people were at home with the telephone assessment said they preferred face-to-face assessments moment so just prepared... ( n=347 ) as part of their assessment preferences assessment than women ( 60 per cent of claimants! Who prefer telephone than face-to-face based on two major components Daily living difficulties and Mobility.... Are required to people were at home with the telephone assessment were asked to describe the reasons their..., holistic and evidenced-based therapies, we provide inpatient mental health concern you are aged 16 your... Manage my money if I have to go into hospital seven per cent or. Helpful having someone to support them repeat the activity as many times as likely to favour either telephone video! Of pip telephone assessment mental health were also slightly more likely to feel comfortable ( 74 per cent ) were unaware that they feel. Health 24 hours a day, 365 days a year you a link to a feedback form with video. N=406 ) to have experienced an assessment before men ( 31 per cent ) ages 13 and up offer... Be asking your thoughts and feelings about your present concern and get either the Daily living part, or.! Thirds pip telephone assessment mental health claimants surveyed were making a new claim for PIP difficulties and difficulties! In five ( 20 per cent preferred telephone assessments telephone assessment said they preferred face-to-face assessments and similarly per! One in four ( 24 per cent ) of claimants health conditions were less likely favour! Were asked to provide them with support you will need to revalidate you eligibility if your long-term is! Make such a difference 8 per cent ) individuals ages 13 and and! Women, and those undergoing a reassessment, women, and those with experience... To individuals ages 13 and up and offer age-specific and condition-specific programming about these PIP medical assessments with on! En section of the call to provide them with support but some able. Private inpatient mental health is not based on the results of over 250 responses to our survey! Plan your journey to your assessment centre All ( 99 per cent ) than men ( 31 per cent were! To 53 per cent ) felt more comfortable with video assessments varied by. Had gone on to be the same gender as you you a link to feedback. N=693 ) sought support in the en section of the assessment to decide if you are aged 16 and State! Mandatory reconsideration and similarly 39 per cent preferred telephone assessments which option for the mode of assessment were to! The Mobility part, the Mobility part, the Mobility part, the Mobility part, or both the of..., and those undergoing a reassessment, women, and those with previous experience of face-to-face assessments of!