If you dont wish to choose your own seat, well do it for you for free when you check-in. Bed and breakfast this includes your breakfast, but any other meals, snacks and drinks are payable locally. 3. Some bars and restaurants may also not be free of charge. Youll need to have some form of identification on both domestic and international flights. I've booked through a travel agent - how can I amend my booking? If you have an easyJet holidays voucher that you want to put towards your holiday, or you want to apply a promo code, you can add this on our 'Holiday Extras' page when booking online. Subject totheBest Price Guarantee Terms & Conditions. Where customers are due refunds, weve been able to pay these, on average, in around 10 days from cancellation. These T&Cs are supplementary to ourBooking Conditions. Lobster by EBI.AI. You should continue to read, understand and act on UK Foreign, Commonwealth and Development Office advice regarding entry requirements for your destination and the steps you may need to take before you travel, which may change between you booking and travelling on your holiday. Where easyJet holidays online credit applies, that will be subject to ourCredit Terms & Conditions. Unfortunately not -your easyJet holidays credit can only be used towards an easyJet holiday, as explained in our. All of customers should receive their booking confirmation email and documents shortly after booking their holiday - check your junk/spam folder if you can't see this in your inbox. They can then be collected at the baggage reclaim when you arrive. Im in resort and Ive got an issue with my holiday who can I contact? You can reach our team on+44330 551 5160- please have your seven digit easyJet holidays booking reference ready. Sometimes restrictions apply to some rooms. WebOpodo & easyJet : A unique case of chatbots that collaborate | by Karim | Medium Write Sign up Sign In 500 Apologies, but something went wrong on our end. We want you to be confident that your holiday is right for you. As part of our industry leading easyJet holidays Protection Promise, if you cancel 60 days or more before departure, well return your deposit back to you as easyJet holidays credit and refund any further payments to your original method of payment for your booking - provided it's the first time you've cancelled. Calls from mobile or other networks may vary). Magnificent natural beauty, unmatched weather and deep history awaits on a Trkiye holiday. When free child places sell out, the current child price will apply. Youll be able to see the amount of credit you have remaining and when it expires. Find out more on how to spend your credit. If you think you've given us any incorrect contact details when booking your holiday, please contact our team who can look into this for you. However, if the disruption was caused by weather, industrial action, air traffic control restrictions or other reasons beyond our control, you wont be eligible for compensation. Yes! Drift: Best Sales Chatbot. My hotel is closed / my flight is no longer operating what happens now? Once opened, the chatbot offers an easy to use interface for ordering a pizza or checking on an order directly through the chat. What if easyJet holidays cancels my holiday? 4. It's really important that you give us accurate contact details when making your booking. When you book an easyJet holiday, you'll be issued with two reference numbers; your holiday booking reference which starts with a number, and your easyJet flight reference which starts with a letter (this may not be available until 30 days before departure). Remember to take a copy of your policy with you, especially the emergency assistance contact number. If you want to travel beyond the resorts of Sharm el Sheikh, Dahab, Nuweiba or Taba, or stay for 16 days or more, you will need to get a visa either in advance or else before travelling outside of the resorts. Step one A user enters a message into an AI chatbot via a channel such as an app, website, or text message or even by speaking on a phone call. To continue the conversation, choose the User input block from the main menu, and drop it after the Bot response block. If youd prefer to get some advice before booking, you can speak to our teamof travel experts on 0330 551 5165 (Mon Fri 10am - 8pm & Sat - Sun 9am 6pm. Changing travel dates may invalidate the offer and/or result in a holiday price change (e.g. When you arrive, security checks are occasionally carried out on British passport holders who werent born in the UK. It allows you to communicate your clients by using web and mobile friendly chatbot, Facebook Messenger chatbot, and more. Why has the price of the holiday increased during my booking journey? If your hotel advertises sport or watersport activities, these are likely to be payable extra unless stated as being included in an all-inclusive package. Hotels with open-air restaurants may attract local birds and cats and although hotels do their best to discourage them, please dont feed birds or cats or other wildlife. Here's the section you need to look out for: If you're looking to add a promo code, remember to check our offer conditions to make sure the holiday you're looking to book is eligible - you can find these right at the bottom of any page on the easyJet holidays website. Wed recommend that you contact your hotel directly if you would like to know more about the sleeping arrangements and to make any specific requests about the beds in your room. Visiting the dedicated website For all holidays, except for city breaks, a standard transfer is included in the price of your holiday. You can check-in for a flight thats part of an easyJet holiday booking 30 days before your departure date. Will selecting my seats count towards the minimum spend for a promo code? If a single person occupies a double room, theyll often be asked to pay extra (a single supplement). You may find your holiday resort or accommodation, operates enforced smoking restrictions, which may extend to rooms and balconies, or in some cases the whole property. If this is needed for your hotel, we'll always try to let you know in advance. Type in the buttons title. If you booked your easyJet holiday through a travel agent, please speak to them directly about any changes you wish to make to your booking. When can I choose my seats for my flight? We know when youre away, your time is precious. If we do have to cancel your holiday, we really hope this will give you even more reason to re-book with us again. If you wish to book independently whilst on holiday, you do this at your own risk. Can families bring items with them, such as Trunkis and baby changing bags? Noise is also often caused by birds and local wildlife, and by local activity such as speedboats, calls to prayer, and is often part of the travel experience. I'm60 days or more away from my departure date: If youre looking to make substantial changes to your easyJet holiday (such as changing your destination or dates), youre covered by our industry leading easyJet holidaysProtection Promise. Taxes might be payable per person or per room per night and theres often a reduction for children. This deposit amount is decided by the hotels directly rather than by us. Can I use the restaurants at my hotel whenever I like? Offer applies to all easyJet holiday destinations from applicable UK airports, subject to availability. You should receive your holiday confirmation and booking reference by email shortly after booking - make sure to check your junk/spam folder if you can't see this in your inbox. If you would like to proceed, you canget in touchwith our team. Chatbot Conversations. Maximum of one discount per booking not combinable with any other offer/discount. To use our site, we recommend using the latest versions of Chrome, Firefox, Safari or Edge. Will I need to pay any deposits or local taxes at my hotel? Youre able to select your seats for a small fee on a range of flights when booking your holiday online, but on other flights this is only available when you check-in online from 30 days before your departure. The description for my hotel looks out of date? Booking Conditionsapply. These check-out times will apply even if youre departing on a later flight, although you may be able to pre-book a late check-out room, which we offer at selected hotels. If youre looking to book a holiday for a number of people, wed strongly recommend you make one easyJet holiday booking rather than several individual bookings. Hotels: In low season, occupancy of hotels may significantly reduce and/or facilities may be affected by bad weather. Key Take-Away: Using a CTA with your chatbots immediately sets the expectation for what your bot can help users accomplish and drives the purpose of the interaction to ensure customers get exactly what they need. Alternatively, you may be able to book through your local travel agent speak to them directly to see if they offer easyJet holidays! Hotels may limit or restrict the service of alcohol according to local laws. WebAn Easy Way to an easyJet Refund. You will need to leave your room by mid-morning or mid-day on the last day of your holiday. Some countries (such as Portugal) require documentary evidence of parental responsibility before allowing lone parents to enter the country or, in some cases, before allowing the children to leave the country. You can now pay in full just 28 days before you travel, giving you flexibility if plans change. As part of our easyJet holidays Protection Promise, if you havent paid your full balance and want to cancel your holiday 60 days or more before you go, well return your deposit back to you as easyJet holidays credit - provided it's the first time you've cancelled. If you're still on holiday, please contact our team and we'll see if we can help you resolve it. The Foreign, Commonwealth and Development Office (FCDO) website offers up to date travel advice for all holiday destinations including entry requirements, medication restrictions, health, health and safety, security, local laws, local customs and much more. We'll send vital information about your holiday to the email address you provide, and you'll be able to use it to manage your booking online. If you cant yet see your flight reference, this will you mean youll need to wait until you check-in online from 30 days before your departure flight to select these extras. Keep this safe as you may be charged a fee if its lost. BotPenguin is the most well-known and most effective chatbot creator. As a reminder, all payments you make towards your holiday are financially protected under the ATOL scheme. This will mean in the event of disruption to any of your services, all travellers on your booking will be dealt with in the same way. Can I get an extension on my balance due date? Offer can be changed/withdrawn without notice. UK departures only. Which terminal at London Gatwick Airport am I flying from/to? It's all part of our industry leading easyJet holidays Protection Promise. If you require special assistance for your holiday, we want you to be confident that your holiday is right for you. I want a cash refund for my credit is this possible? For information about when you'll be picked up by your return transfer, you can find out more here or in your 72 hours to go email. If you have any mobility issues, require any special assistance, or want to understand more about a particular destination, resort or hotel - please get in touch with our teambefore you book. If this is important to you, please check the hotels policy on smoking before you book. If youre a British citizen, you can travel to Turkey for tourist or business purposes without a visa for stays of up to 90 days in any 180-day period. On all easyJet holidays, a generous 23kg bag is included for each person as standard (excluding infants (aged 0-2 years, unless they have their own seat)). Booking Conditionsapply. You can make requests for your hotel when booking your holiday online. Remember to take a copy of your policy with you, especially the emergency assistance contact number. Were continuously reviewing our holidays with our partners, making sure all elements are able to go ahead as planned - including your flight and hotel reservations. What documents will I need for my flight? Balearic Islands (Ibiza, Majorca and Menorca), Canary Islands (Fuerteventura, Gran Canaria, Lanzarote and Tenerife), Mainland Spain (excluding Alicante Airport), The Foreign, Commonwealth and Development Office (FCDO), Global Sustainable Tourism Council (GSTC). Microsoft continues to update its new Bing Chat feature for the many people invited to test the chatbot. We plan your holidays a number of months in advance and changes to hotel information, facilities, activities, services and board basis can occur for a variety of reasons. The carrier covers a network of over 1,000 routes in If youre harassed by an agent, report the incident to the tourist police in your airport terminal. There may be a local charge for air conditioning in some rooms. If youre travelling with an infant who will be seated on your lap, only an additional baby changing bag is allowed for the infant (45x36x20cm) which must be placed under the seat in front of you. Bottled mineral water:this is usually included in all-inclusive packages but cant be guaranteed. We'll need to let our transfer partner know and there may be additional costs to take these items. The ground team will keep you informed of when your luggage will be returned to you. If youve booked a transfer, you can see your arrival instructions by, For information about when you'll be picked up by your return transfer, you can find out more. I've added incorrect contact details when making my booking - how can I fix this? Locally sourced drinks:drinks included are generally only locally produced brands. How will I receive my holiday documents and booking reference? Alcohol Consumption & Smoking: Local laws may restrict alcohol sale and consumption to individuals of a minimum age, which may be higher or lower than the UK. Please see the NHS website for further advice about travelling while pregnant. If youre on a beach holiday, a transfer will be automatically included. Insects and animals: Ants, mosquitoes and cockroaches are common in hot countries. Thats a promise. If you wish to go on an excursion whilst on holiday, you do this at your own risk. There is no waiting time and you will be taken directly to your accommodation. You can apply for a GHIC on the NHS website. To get started and find out more -, Unless we're unable to take you on your holiday as planned, for the one of the reasons explained in our. If a suitable alternative flight cannot be found, then unfortunately we will cancel your holiday and process a refund straight away. Do I need a visa to enter my destination? No, unfortunately you can't reduce your luggage allowance for your easyJet holiday. Is there anything I need to be aware of? Selected hotels do ask for a refundable deposit when checking-in. Baby changing bags are allowed as an additional free item and we have factored space for these on board. Transfers are shared with other customers. Can I use an easyJet flight voucher to buy an easyJet holiday? Instead, if youre on one of our beach breaks, well be on hand at the airport to meet you and get you safely on your way to your hotel. How do I use my easyJet holidays voucher or add a promo code? All holidays are subject to availability. Connect your chatbot to just about anything you can think of using open API, webhooks, and Zapier. Unfortunately you wont be able to. If this is needed for your hotel, we'll always try to let you know in advance. Any seat or bag booking that enables you to bring a large cabin bag on board also entitles you to Speedy Boarding, so you can be amongst the first to board. Take your time - Payment in instalments with your final balance only due 28 days before your holiday. Where an upgraded vehicle is required for the purpose of carrying your mobility aid or to safely transport you to and from your hotel, an additional fee may be required to book this service. If you arrive two hours or more after your flights scheduled departure, youll have to book a new flight. Check-in and check-out times vary at each hotel, but you'll usually be able to check-in mid-afternoon on your arrival. You can find it on the Help page, our Latest Travel Information page or Contact Us page. We do not accept any responsibility if you cannot travel because you have not complied with the passport, visa, and immigration requirements and / or you fail to comply with all applicable health requirements. Pleaseget in touchwith our team who can advise on whats possible for your holiday. You can apply for this on the, To claim back any expenses you may have incurred as a result of flight disruption, youll need to complete the, To prepare for your trip abroad and find useful information about safety, health, local laws, natural disasters, political situation, passport and visa requirements visit the, We know it's important to feel protected when booking your holiday. Its important that you do give us the opportunity to put any issues right at the earliest opportunity during your holiday, otherwise this may affect your rights under your booking if you later raise a complaint after you return home. You can do this by: You're able to cancel your holiday online and well return your deposit back to you as easyJet holidays credit - we'll refund any further payments to your original method of payment for your booking. Before you fly with easyJet, you need to check-in online. Our providers require enough notice in order to arrange and book your transfer, and they cant always guarantee this if a booking is made within a day of travel. Just as is the case at home, if you test positive for Covid-19 on holiday,you will be required to follow local health authority rules. The platform has a strong focus on conversational chatbots that, although not as easy to build, can give the user a more involved experience. Refresh the If you have a transfer included as part of your holiday, you'll either receive an SMS from us around 24 hours before your flight home with your return transfer details or alternatively, our 72 hours to go e-mail will explain how you can find out about your departure pick up time yourself via an online portal. Extra saving on holidays with only one adult travelling - Use code ONEADULT - 50 discount for the adult, plus 25 off each child, minimum spend 800. These visas are valid for up to 30 days. Transfers included: Applies to beach & lake holidays only. My room has an extra bed what type of bed will this be? We recommend you book through a reputable supplier for these trips and check any documentation or terms you are asked to agree to carefully. Offer may be changed or withdrawn without notice. Make sure you take a look at our customer safety and wellbeing centre, which weve built to give you the reassurance that our team of experts have made your holiday as safe as possible. Im travelling on my own with children, is any documentation required? On Christmas Day and New Years Eve, many hotels offer gala meals to all guests staying at the property. Your large cabin bag needs to fit in the overhead locker. Can I change the time of my pick-up for my return private transfer? You can purchase travel insurance with our partner Columbus, or from any other reputable provider. The chatbot answers questions regarding flights and easyJets policies. Beach holidays from 279pp, prices are basedon thousands of selected holidaysfor 2 adults sharing. You can purchase one before you travel from the official Visa2Egypt portal(all e-visa applications must be submitted a minimum of 7 days before your arrival) or your nearest Egyptian consulate. To get started and find out more -login to your accountusing the email address you used to book, view your holiday booking and follow the steps listed. You need to let us know at time of booking of any personal circumstances or needs of any person included in your holiday that would require additional assistance (for example, if you or a member of your party have difficulty in walking 500 metres). If you have a gift card to redeem, youll firstly need to make sure youve logged into your easyJet holidays account. What can I do if I have dietary requirements? Some hotels may not be used to catering for special diets and therefore if you have specific requirements, you may find that the choice is limited. easyJet holidays do not offer the option to book a hotel only deal. I booked my holidaybefore 1st November 2022. Our Customer Service team are not able to give advice on specific visa or passport requirements. Prices are subject to change. Unfortunately not. Best price guarantee - If within 24 hours of booking with us, you find the same holiday cheaper from another ATOL protected holiday company thats a member of ABTA, well credit the difference in price, plus an additional 5 per adult/booking, to your online easyJet holidays account. Can I increase or pool my hold luggage weight allowance? Their online chat is also As part of our industry leading easyJet holidays, You can do all of this through your easyJet holidays account. Prices are subject to change. the only option I was offered within 10-20 minutes of booking was a What documentation do I need for check-in? Weve included links to essential reading to help you understand the health and entry requirements for your trip. So if you're just below the minimum spend required, make sure you check if any upgrades are available for your holiday! I'm flying with one of your partner airlines - where can I learn more about them? If your flight is delayed, re-scheduled or cancelled, you will be contacted by the easyJet holidays team. If you apply for a card from this date onwards, you will be issued with a new UK Global Health Insurance Card (GHIC) instead of an EHIC. This includes payments required by you, and refunds that you would be entitled to if we subsequently cancelled your holiday. Some tourists have experienced difficulties exiting Morocco due to the lack of entry stamp on their passport. Find out more on our dedicated page. If we have to cancel your holiday in line with our Protection Promise, youll receive a full refund back to your original method of payment. Prices apply to 7 nights stay departingbetween March 2023 and May 2023 from various UK departure airports with easyJet. The amount due will vary between countries (and sometimes regions or cities within each country), and is normally dependent on the type and official rating of accommodation and the length of your stay. Your tours/activities will not automatically change or cancel, and the easyJet holidays customer team will not be able to assist with this. If youve chosen to cancel your holiday for easyJet holidays credit, unfortunately it isnt possible to convert this to a monetary refund. From our Best Price Guarantee, to the flexibility to change plans, youre protected with easyJet holidays. Brands can easily integrate customer support chatbots to cater to simple concerns of prospective customers and pass on the complex issues to customer service agents. Currently, it's not possible to set up a direct debit to pay for your easyJet holiday. If youve already booked and we consider that a change to your holiday is important, well try and tell you about it before you go. You'll find this on your confirmation email and other emails you've received from us. FAQ chatbot. You can visit our website,where youll be able to browse, tailor and buy your trip at the click of a few buttons. We've also created ourpre-travel checklistto make sure your holiday is one to remember, for all the right reasons! Find out more about our sustainability journey Every easyJet holiday includes a flight and hotel, along with 23kg of hold luggage per person for your flights. You can expect the following at an all-inclusive hotel: Identification: on arrival you may be given an identification bracelet or card to be shown when ordering drinks, meals. I'm having difficulty using your website on Internet Explorer, why is this? If your holiday includes a transfer, please get in touch with our team before adding an extra bag or sports equipment, as there may be an additional cost for the transport of these items. Some seats on board the aircraft are restricted but we show you which ones when booking. Use of codes is strictly in accordance with the promotional code terms and conditions, including any applicable minimum spend. Find out more about how to select your seats here, and how to book a standalone large cabin bag here. We dont support some of the earlier versions of Internet Explorer any more. To pay off your balance, simplylogin to your accountand view your booking, where youll be able to pay an instalment or the full balance of your holiday. Free Chatbot Platform: BotPenguin. Check your room descriptions carefully to see whats included. While transfers arent included for city breaks, youll be able to add one during the booking journey for a fee. All of the hotels we describe as adult only are chosen with adults in mind, and have a minimum age limit of either 16 or 18 years. Whats the luggage allowance on an easyJet holiday? HubSpot Chatbot Builder: Most User-Friendly Chatbot Builder. Greet your customers and automatically filter spammy messages. Where our site contains links to other sites and resources provided by third parties, these links are provided for your information only. What happens if I have an issue with my luggage? If you need to use any of these to get to the boarding gate, well collect them from you before you board the plane and put them in the hold. Take a look at our latest travel information, Log in with your email or holiday reference to see your booking, You're always protected with easyJet holidays. You'll be given the option to make a payment, where you can choose to pay with either your easyJet holidays credit or by card. City breaks from 149pp, prices are basedon thousands of selected holidaysfor 2 adults sharing. Offer not available by phone. Maximum one free child per room. We want you to be confident that your holiday is right for you. Promotion valid for new bookings made from 01/12/2021 for holidays taking place between 01/01/2022 and completed by 31/10/2024. 27 days to 14 days: 75% of your booking value. I booked my holidayon or later than 1st November 2022. These offers are subject to change and available for a limited time. The maximum number of people that are allowed in a private transfer varies by destination, and you may find that this is limited to three to make sure there is enough room for your luggage. That's a promise, All our resources on keeping you and your family safe on holiday. Some of our hotels are situated on a hill side or have a lot of steps, and this may not always be obvious from our hotel descriptions and images. How do I use my easyJet holidays gift card? If youre looking to book your dream holiday, whether thats a city break to one of Europes old towns or an exotic beach getaway, there are three ways you can book. At a technical level, a chatbot is a computer program that simulates human conversation to solve customer queries. Your passport needs to be in good condition and signed. Remember that a European Health Insurance Card (EHIC) or Global Health Insurance Card (GHIC) only entitles you to basic state medical care in participating countries; it does not cover you for repatriation. Your easyJet holidays credit is typically valid for 12 months from date of issue, though your departure date can be beyond this so you can book any holiday currently on sale on the easyJet holidays website. If you need to change the name of someone currently on your holiday booking, please get, Governmental advice and policy is subject to change at short notice and so you should keep checking the, It is your responsibility to ensure that you read, understand and act on the, Following the UK's withdrawal from the EU, you may need to take extra steps when travelling to a European destination. Gala meals to all guests staying at the baggage reclaim when you check-in chatbot offers an easy to use for! 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